Returns & Cancellations
- We offer a 14 day return policy. If you would like to return your product(s) within 14 days of delivery we will refund you the purchase price, minus all return shipping fees and a restocking fee (which is 20% of purchase price).
- All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable.
- Once your refund has been processed, you will receive a confirmation email. Refunds will only be credited to the original credit card that was used when placing the order, and can take up to 72 hours to reflect show your statement
- Cancellations initiated after orders are placed, are subject to a cancellation fee of 5% of the total order value. Cancellation of custom products are not permitted, after 2 calendar days of order placement due to the fabrication process being initiated.
- If you wish to make any changes to your order, this must be made as soon as possible after the order is placed. We may not be able to honor requests to change details of an order, if the order process has already been initiated with the factories.
- Changing items on your order may be subject to 3% processing fee.